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FAQ
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1.
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Is all my information
secure? |
| 2. |
Who do I contact about my concerns?
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| 3. |
Is gambling on the Internet legal?
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| 4. |
What do I do if I get disconnected?
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| 5. |
How are the odds created for the
games? |
| 6. |
What is EFS Caribbean?
|
| 7. |
What is my PIN number and how do I
get it? |
| 8. |
Do I have to pay taxes on my
winnings? |
| 9. |
What age do I have to be to play?
|
| 10. |
How do I continue to play for fun if
I run out of V-Chips? |
| 11. |
How much is the Play for Fun like
the Play for Real version? |
| 12. |
Can there be bugs in the software?
|
| 13. |
What happens if I lose money due to
a bug? |
| 14. |
If I withdraw money from my EFS
account back to my credit card, how
long does it take to show up on my statement?
|
| 15. |
What are deposits to my EFS account
charged as? |
| 16. |
I haven't received my PIN number and
I would like to withdraw some money?
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| 17. |
How much money can I deposit into my
account by credit card? |
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1. Is
all my information secure?
Security
for our customers has always been one of our top
priorities. Our site and EFS Caribbean both
use the SSL Protocol to provide privacy and reliability
between two communicating applications. SSL uses 128 bit
encryption, which ensures server and client
authentication. This is done through encrypted
algorithms and cryptographic keys.
What all this
means is that before any data is sent from you, the
client, to the server, or vice versa, the data is
encrypted before it is transmitted. This will make it
impossible for anyone to break this code and gain any
confidential information.
Also be careful when
you choose your login and password. We recommend you
choose a login and password that cannot easily be
connected to you, your family or gaming. We strongly
advise against code words like Casino, cash, password or
money. Never forget your login, password and PIN number.
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2. Who do I contact about
my concerns?
If you have any concerns or questions,
please feel free to contact our Customer
Service staff and they'll be more than happy to
answer you.
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3. Is gambling on the
Internet legal?
Every region throughout the world has
different laws, and they change from time to time, so we
can't really answer that question. To be sure, you
should contact your local legal representatives to
answer any of your questions.
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4. What do I do if I get
disconnected?
If you happen to be in the middle of a
game and you get disconnected for some reason, there is
no need to panic. The exact state of your game will have
been saved and will be restored when you re-establish
your connection and restart the casino. You can then
continue exactly from where you left off. This only
applies if you are in the middle of a game or placing a
wager. We want you to be protected from any accidental
monetary loss.
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Top
5. How are the odds
created for the games?
The odds for both real money
and playing for fun modes are created by a random number
generator that resides on our server. For all card-based
games, the deck or decks of cards are shuffled prior to
each hand being dealt.
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Top
6. What is EFS
Caribbean?
EFS Caribbean is the third party company
that this is used to conduct all real money
transactions. It ensures a secure gateway when setting
up your account and provides all foreign currency
changes.
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7. What is my PIN number
and how do I get it?
Your Personal Identification
Number (PIN) is required before you can withdraw funds
from Online Sports Betting. It is an additional
security step to ensure that only you can access money
in your account. This number will be sent via e-mail to
the address that you specified during registration. The
e-mail will be sent almost immediately as soon as you
register your account.
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8. Do I have to pay taxes
on my winnings?
Paying taxes on your winnings depends
upon the jurisdiction within which you reside. Online Sports Betting
will not provide details
of individual's net proceeds or losses. This is up to
the individual to declare to the proper authorities.
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Top
9. How old do I have to be
to play for real money?
No one under the age of 18
years will be allowed to play for real money. We have
provided a play for fun version of Online Sports Betting
for those who are under
the age of 18 or reside in a jurisdiction that prohibits
Internet gaming.
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Top
10. How do I continue to
play for fun if I run out of V-Chips?
To get more
funds when playing For Fun, select "MONEY" from the menu
bar. Then select "DEPOSIT" from the ATM screen. Fill in
the amount you would like to "deposit" to your account
in the USD (US Dollars) field up to $2000 each time.
However, you may deposit $2000 (or any amount for that
matter) as many times as you like.
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Top
11. How much is the Play
for Fun like the Play for Real version?
Both the
Play for Fun and the Play for Real use identical
software on our servers. The only difference is that one
is for fun and the other is for real money.
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Top
12. Can there be bugs in
the software?
It is possible. If you do come across
a problem, we have 24 hour phone and e-mail support. If
you have any concern about the rules, implementation, or
consistency of any game please contact our Customer
Service. If the problem cannot be immediately
solved, the case will be investigated using the game
logs of the server and if something is found to be
wrong, our development team will assess the problem and
fix it.
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Top
13. What happens if I
lose money due to a bug?
An investigation will
commence and if our results show that there was a
problem your money for the bet will be refunded
immediately.
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Top
14. If I withdraw money
from my EFS account back to my credit card, how long
does it take to show up on my statement?
When
withdrawing from your EFS account back to your credit
card, it will take anywhere from 3-5 business days to
show up on your credit card statement. If 5 business
days have passed, please contact the bank who issued you
the credit card and ask them if they see a credit from
EFS USA pending. If they do not, please contact Customer
Service.
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15. What are deposits to my
EFS account charged as?
Deposits to your EFS account
via credit cards get charged as purchases.
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16. I haven't received my PIN
number and I would like to withdraw some money? You
should have received your PIN number in your e-mail upon
registering as a member of our casino. If you didn't
receive your PIN number or have lost it, please contact
our Customer
Service.
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Top
17. How much money can I
deposit into my account by credit card?
EFS
Caribbean will accept 5 deposits up to a total of
$3,000.00 USD per 24 hour period. There is also a
$12,000.00 monthly limit also. Please contact our Customer
Service for questions concerning you limits or if
you would like these limits changed to suit your needs.
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